Year Ending...

2025

2025 Archived Zoho Newsletters

December 2025

Topics:

1. Holiday Greetings
   

November 2025

Topics:

1. Zoho Ticket Statuses
   
2. Ticket Status System Alerts
   

October 2025

Topics:

1. Understanding the Notification Center in Zoho
   
2. Key Features of the Notification Center
   

September 2025

Topics:

1. Re-Cap 2025 Zoho Newsletter Jan-Aug
   

August 2025

Topics:

1. Have a great semester start
   
2. Canvas Service Cloud Cases Reminder
   

July 2025

Topics:

1. Functionality Features in Zoho
   
1. Ticket Properties Panel
   

June 2025

Topics:

1. Zoho Archives Old Tickets
   

May 2025

Topics:

1. Functionality Features in Zoho
   
1. Setting Your Time Zone
   

April 2025

Topics:

1. Functionality Features in Zoho
   
1. Assign/Reassign Tickets
   
2. Ticket Properties Panel
   

March 2025

Topics:

1. Agents can Reassign Tickets
   

February 2025

Topics:

1. Functionality Features in Zoho
   
1. @mentions
   
2. Macros
   
3. Suggested Articles
   
4. Ticket Peek
   
5. Ticket Share Process
   

January 2025

Topics:

1. How to Apply Macros
   
2. Zoho Signatures
   

2024

2024 Archived Zoho Newsletters

December 2024

Topics:

1. Holiday Greetings
   

November 2024

Topics:

1. Thanksgiving Greetings
   
2. Send & Update Status Feature
   

October 2024

Topics:

1. Printing Tickets
   
2. @mentions in Comments
   

September 2024

Topics:

1. Parent-Child Ticket Association
   

August 2024

Topics:

1. Ed-Tech Services New Team: Assessment Technology
   
2. Special Edition Newsletter
   
1. Multiple Sites Selection
   

July 2024

Topics:

1. Teams in Zoho
   
2. Update to Ticket Share Process
   

June 2024

Topics:

1. Mid-Year Recap of 2024 Newsletters: Jan-May
   

May 2024

Topics:

1. Reminders
   
1. Ticket Share Process
   
2. Updated Ed-Tech Portal: Submit a Ticket
   

April 2024

Topics:

1. Happy Semester Start
   

March 2024

Topics:

1. New Feature: Schedule Ticket Replies
   

February 2024

Topics:

1. Recap of 2023 Newsletters: Jan-Dec
   

January 2024

Topics:

1. Reminders
   
1. Ticket Share Process
   

2023

2023 Archived Zoho Newsletters

December 2023

Topics:

1. Holiday Greetings
   

November 2023

Topics:

1. Thanksgiving Greetings
   

October 2023

Topics:

1. Missing Ticket Details
   

September 2023

Topics:

1. Canvas Support Case Tickets
   
2. Zoho Chat
   

August 2023

Topics:

1. Updated Intake form for Ed-Tech
   

July 2023

Topics:

1. Zoho Refresher Recap
   
1. Ticket Properties & Panel
   
2. Dashboard Ticket Views
   
3. Statuses, Alerts, Notifications & Workflow
   
4. Email Failures and Alerts
   

June 2023

Topics:

1. Ticket Panel
   

May 2023

Topics:

1. Reminders
   
1. Course Support Emails
   
2. Zoho Terminology
   
3. Ticket Assignments
   
4. Statuses
   
5. Workflow
   

April 2023

Topics:

1. Suggested Articles
   

March 2023

Topics:

1. Forwarding email requests to Zoho
   
2. Cybersecurity Reminders
   

February 2023

Topics:

1. Macros
   
2. Cybersecurity Reminders
   

January 2023

Topics:

1. Locating Zoho Newsletters
   

2022

2022 Archived Zoho Newsletters

December 2022

Topics:

1. Happy Holidays
   

November 2022

Topics:

1. Cybersecurity Reminders
   
2. Awaiting Response vs. Send & Closing
   
3. Zoho CDS Teams
   

October 2022

Topics:

1. Cybersecurity Reminders
   
2. Mobile Widgets
   

September 2022

Topics:

1. Blackboard and Canvas Features and Releases have a new home
   
2. Send and Awaiting Response vs. Send & Close tickets
   
3. Notifications and Alerts
   

August 2022

Topics:

1. Zoho CDS Teams
   
2. Custom Table Views

July 2022

Topics:

1. Mobile App Icons
   

June 2022

Topics:

1. Macros
   
2. Canvas Partner's Knowledge Base Articles

May 2022

Topics:

1. Filtering Tickets
   
2. Preferences in Zoho
   
3. Recent Tab
   

April 2022

Topics:

1. New User Interface Slide Deck
   
2. Zoho Desk Mobile App
   
3. Android Mobile App Updates
   
4. Attach Email to Ed-Tech Ticket
   

March 2022

Topics:

1. Happiness Ratings
   
2. Update Zoho Profile Picture
   

February 2022

Topics:

1. Zoho Desk Business Hours
   
2. Zoho Ticket Views
   
3. 2021 Newsletter Topics
   

January 2022

Topic:

1. Zoho Desk Mobile App Updates
   

2021

2021 Archived Zoho Newsletters

December 2021

Topics:

1. Business Process Operations
   
2. Ticket Peek
   
3. Zoho Newsletter Archive
   

November 2021

Topics:

1. Enable Desktop Notifications
   
2. Ticket Work Modes
   
3. Bookmark Tickets
   

October, 2021

Topics:

1. Canvas On-Site Support
   
2. Zoho Key Terms Defined
   

September, 2021

Topic:

1. Ed-Tech Services Online Chat
   

August, 2021

Topics:

1. Following a Ticket
   
2. Zoho Desk Widgets
   
3. Sharing a Ticket to Ed-Tech Support
   

July, 2021

Topics:

1. Updating Zoho Time Zone
   
2. Desktop Notifications
   
3. Tickets Reopening
   
4. Sorting Tickets
   

June, 2021

Topics:

1. Highlights from previous newsletters
   
1. Email Failure Alert
   
2. Updating or Selecting Different Ticket Views
   
3. Viewing Other Departments
   
4. Assigning a Ticket to Yourself
   
5. Sharing a ticket with Ed-Tech Services
   
6. Happiness Rating
   
7. Ed-Tech Services Team

May, 2021

Topics:

1. Zoho Key Terms Defined
   
2. Ed-Tech Services Happiness Rating
   
3. Ed-Tech Support Teams     

April, 2021

Topics:

1. Zoho Key Terms Defined
   
2. Activating Parent/Child Ticketing Feature
   
3. Ed-Tech Portal Knowledge Base
   
4. Email Failure Alerts
   

     

March, 2021

Topics:

1. Sharing a ticket with Ed-Tech Services
   
2. Viewing Other Departments
   
3. Parent-Child ticketing
   
4. Chat Feature
   
5. Selecting Different Ticket Views

February, 2021

Topics:      

1. Assign a Ticket to Yourself
   
2. Send & Close
   
3. Email Failure Alert
   
4. Add a Signature to your Ticket Replies
   
5. Update your Ticket Views