Archived Zoho Newsletters

Archived Newsletters

Year Ending...
2025
Topics:
    1. Holiday Greetings

Topics:
    1. Zoho Ticket Statuses
    2. Ticket Status System Alerts

Topics:
    1. Understanding the Notification Center in Zoho
    2. Key Features of the Notification Center

Topics:
    1. Re-Cap 2025 Zoho Newsletter Jan-Aug

Topics:
    1. Have a great semester start
    2. Canvas Service Cloud Cases Reminder

Topics:
    1. Functionality Features in Zoho
      1. Ticket Properties Panel

Topics:
    1. Zoho Archives Old Tickets

Topics:
    1. Functionality Features in Zoho
      1. Setting Your Time Zone

Topics:
    1. Functionality Features in Zoho
      1. Assign/Reassign Tickets
      2. Ticket Properties Panel

Topics:
    1. Agents can Reassign Tickets

Topics:
    1. Functionality Features in Zoho
      1. @mentions
      2. Macros
      3. Suggested Articles
      4. Ticket Peek
      5. Ticket Share Process

Topics:
    1. How to Apply Macros
    2. Zoho Signatures
2024
Topics:
    1. Holiday Greetings

Topics:
    1. Thanksgiving Greetings
    2. Send & Update Status Feature

Topics:
    1. Printing Tickets
    2. @mentions in Comments

Topics:
    1. Parent-Child Ticket Association

Topics:
    1. Ed-Tech Services New Team: Assessment Technology
    2. Special Edition Newsletter
      1. Multiple Sites Selection

Topics:
    1. Teams in Zoho
    2. Update to Ticket Share Process

Topics:
    1. Mid-Year Recap of 2024 Newsletters: Jan-May

Topics:
    1. Reminders
      1. Ticket Share Process
    2. Updated Ed-Tech Portal: Submit a Ticket

Topics:
    1. Happy Semester Start

Topics:
    1. New Feature: Schedule Ticket Replies

Topics:
    1. Recap of 2023 Newsletters: Jan-Dec

Topics:
    1. Reminders
      1. Ticket Share Process
2023
Topics:
    1. Holiday Greetings

Topics:
    1. Thanksgiving Greetings

Topics:
    1. Missing Ticket Details

Topics:
    1. Canvas Support Case Tickets
    2. Zoho Chat

Topics:
    1. Updated Intake form for Ed-Tech

Topics:
    1. Zoho Refresher Recap
      1. Ticket Properties & Panel
      2. Dashboard Ticket Views
      3. Statuses, Alerts, Notifications & Workflow
      4. Email Failures and Alerts

Topics:
    1. Ticket Panel

Topics:
    1. Reminders
      1. Course Support Emails
      2. Zoho Terminology
      3. Ticket Assignments
      4. Statuses
      5. Workflow

    1. Suggested Articles
Topics:
    1. Forwarding email requests to Zoho
    2. Cybersecurity Reminders

Topics:
    1. Macros
    2. Cybersecurity Reminders

Topics:
    1. Locating Zoho Newsletters
2022
Topics:
    1. Happy Holidays

Topics:
    1. Cybersecurity Reminders
    2. Awaiting Response vs. Send & Closing
    3. Zoho CDS Teams

Topics:
    1. Cybersecurity Reminders
    2. Mobile Widgets

Topics:
    1. Blackboard and Canvas Features and Releases have a new home
    2. Send and Awaiting Response vs. Send & Close tickets
    3. Notifications and Alerts

Topics:
    1. Zoho CDS Teams
    2. Custom Table Views

Topics:
    1. Mobile App Icons

Topics:
    1. Macros
    2. Canvas Partner's Knowledge Base Articles

Topics:
    1. Filtering Tickets
    2. Preferences in Zoho
    3. Recent Tab

Topics:
    1. New User Interface Slide Deck
    2. Zoho Desk Mobile App
    3. Android Mobile App Updates
    4. Attach Email to Ed-Tech Ticket

Topics:
    1. Happiness Ratings
    2. Update Zoho Profile Picture

Topics:
    1. Zoho Desk Business Hours
    2. Zoho Ticket Views
    3. 2021 Newsletter Topics

Topic:
    1. Zoho Desk Mobile App Updates
2021
Topics:
    1. Business Process Operations
    2. Ticket Peek
    3. Zoho Newsletter Archive

Topics:
    1. Enable Desktop Notifications
    2. Ticket Work Modes
    3. Bookmark Tickets

Topics:
    1. Canvas On-Site Support
    2. Zoho Key Terms Defined

Topic:
    1. Ed-Tech Services Online Chat

Topics:
    1. Following a Ticket
    2. Zoho Desk Widgets
    3. Sharing a Ticket to Ed-Tech Support

Topics:
    1. Updating Zoho Time Zone
    2. Desktop Notifications
    3. Tickets Reopening
    4. Sorting Tickets

Topics:
    1. Highlights from previous newsletters
      1. Email Failure Alert
      2. Updating or Selecting Different Ticket Views
      3. Viewing Other Departments
      4. Assigning a Ticket to Yourself
      5. Sharing a ticket with Ed-Tech Services
      6. Happiness Rating
      7. Ed-Tech Services Team
Topics:
    1. Zoho Key Terms Defined
    2. Ed-Tech Services Happiness Rating
    3. Ed-Tech Support Teams     

April, 2021
Topics:
    1. Zoho Key Terms Defined
    2. Activating Parent/Child Ticketing Feature
    3. Ed-Tech Portal Knowledge Base
    4. Email Failure Alerts
     
Topics:
    1. Sharing a ticket with Ed-Tech Services
    2. Viewing Other Departments
    3. Parent-Child ticketing
    4. Chat Feature
    5. Selecting Different Ticket Views

Topics:      
    1. Assign a Ticket to Yourself
    2. Send & Close
    3. Email Failure Alert
    4. Add a Signature to your Ticket Replies
    5. Update your Ticket Views

    • Related Articles

    • June 2025 Zoho Monthly Newsletter

      Monthly Newsletter - June 2025 Welcome to the Zoho Newsletter Zoho tips and useful tricks are provided for your information. For areas of interest or topics related to Zoho, feel free to submit a ticket. Zoho Archives Old Tickets Zoho will ...

    • April 2025 Zoho Monthly Newsletter

      Monthly Newsletter - April 2025 Welcome to the Zoho Newsletter Zoho tips and useful tricks are provided for your information. For areas of interest or topics related to Zoho, feel free to submit a ticket. Functionality Features in Zoho The Zoho ...

    • July 2025 Zoho Monthly Newsletter

      Monthly Newsletter - July 2025 Welcome to the Zoho Newsletter Zoho tips and useful tricks are provided for your information. For areas of interest or topics related to Zoho, feel free to submit a ticket. Functionality Features in Zoho The Zoho ...

    • September 2025 Zoho Monthly Newsletter

      Monthly Newsletter - September 2025 Welcome to the Zoho Newsletter Zoho tips and useful tricks are provided for your information. For areas of interest or topics related to Zoho, feel free to submit a ticket. January February March April May June ...

    • May 2025 Zoho Monthly Newsletter

      Monthly Newsletter - May 2025 Welcome to the Zoho Newsletter Zoho tips and useful tricks are provided for your information. For areas of interest or topics related to Zoho, feel free to submit a ticket. Functionality Features in Zoho The Zoho ...