Archived Newsletters

Archived Newsletters

Year Ending 2024

Topics:
  1. Holiday Greetings
Topics:
  1. Thanksgiving Greetings
  2. Send & Update Status Feature
Topics:
  1. Printing Tickets
  2. @mentions in Comments
Topics:
  1. Parent-Child Ticket Association
Topics:
  1. Ed-Tech Services New Team: Assessment Technology
  2. Special Edition Newsletter
    1. Multiple Sites Selection
Topics:
  1. Teams in Zoho
  2. Update to Ticket Share Process
Topics:
  1. Mid-Year Recap of 2024 Newsletters: Jan-May
Topics:
  1. Reminders
    1. Ticket Share Process
  2. Updated Ed-Tech Portal: Submit a Ticket
Topics:
  1. Happy Semester Start
Topics:
  1. New Feature: Schedule Ticket Replies
Topics:
  1. Recap of 2023 Newsletters: Jan-Dec
Topics:
  1. Reminders
    1. Ticket Share Process

Year Ending 2023

Topics:
  1. Holiday Greetings
Topics:
  1. Thanksgiving Greetings
Topics:
  1. Missing Ticket Details
Topics:
  1. Canvas Support Case Tickets
  2. Zoho Chat
Topics:
  1. Updated Intake form for Ed-Tech
Topics:
  1. Zoho Refresher Recap
    1. Ticket Properties & Panel
    2. Dashboard Ticket Views
    3. Statuses, Alerts, Notifications & Workflow
    4. Email Failures and Alerts
Topics:
  1. Ticket Panel
Topics:
  1. Reminders
    1. Course Support Emails
    2. Zoho Terminology
    3. Ticket Assignments
    4. Statuses
    5. Workflow
Topics:
  1. Suggested Articles
Topics:
  1. Forwarding email requests to Zoho
  2. Cybersecurity Reminders
Topics:
  1. Macros
  2. Cybersecurity Reminders
Topics:
  1. Locating Zoho Newsletters

Year Ending 2022

     Topics:
               1. Cybersecurity Reminders
               2. Awaiting Response vs. Send & Closing
               3. Zoho CDS Teams
    
     Topics:
               1. Cybersecurity Reminders
               2. Mobile Widgets

      Topics:
               1. Blackboard and Canvas Features and Releases have a new home
               2. Send and Awaiting Response vs. Send & Close tickets
               3. Notifications and Alerts

      Topics:
               1. Zoho CDS Teams
               2.  Custom Table Views

      Topics:
               1. Mobile App Icons

      Topics:
               1. Macros
               2. Canvas Partner's Knowledge Base Articles

      Topics:
               1. Filtering Tickets
               2. Preferences in Zoho
               3. Recent Tab

      Topics:
               1. New User Interface Slide Deck
               2. Zoho Desk Mobile App
               3. Android Mobile App Updates
               4. Attach Email to Ed-Tech Ticket

      Topics:
               1. Happiness Ratings
               2.  Update Zoho Profile Picture

      Topics:
               1.  Zoho Desk Business Hours
               2.  Zoho Ticket Views
               3.  2021 Newsletter Topics

      Topic:
               1.  Zoho Desk Mobile App Updates

Year Ending 2021

      December 2021
      Topics:
               1.  Business Process Operations
               2.  Ticket Peek
               3.  Zoho Newsletter Archive

      November 2021
      Topics:
               1.  Enable Desktop Notifications
               2.  Ticket Work Modes
               3.  Bookmark Tickets

      Topics:
    1. Canvas On-Site Support
    2. Zoho Key Terms Defined
      Topic:
    1. Ed-Tech Services Online Chat
     August, 2021
      Topics:
    1. Following a Ticket
    2. Zoho Desk Widgets
    3. Sharing a Ticket to Ed-Tech Support
     July, 2021
      Topics:
    1. Updating Zoho Time Zone
    2. Desktop Notifications
    3. Tickets Reopening
    4. Sorting Tickets
     June, 2021
      Topics:
    1. Highlights from previous newsletters
      • Email Failure Alert
      • Updating or Selecting Different Ticket Views
      • Viewing Other Departments
      • Assigning a Ticket to Yourself
      • Sharing a ticket with Ed-Tech Services
      • Happiness Rating
      • Ed-Tech Services Team  
     May, 2021
      Topics:
    1. Zoho Key Terms Defined
    2. Ed-Tech Services Happiness Rating
    3. Ed-Tech Support Teams
     April, 2021
      Topics:
    1. Zoho Key Terms Defined
    2. Activating Parent/Child Ticketing Feature
    3. Ed-Tech Portal Knowledge Base
    4. Email Failure Alerts
     March, 2021
      Topics:
    1. Sharing a ticket with Ed-Tech Services
    2. Viewing Other Departments
    3. Parent-Child ticketing
    4. Chat Feature
    5. Selecting Different Ticket Views
      Topics:      
    1. Assign a Ticket to Yourself
    2. Send & Close
    3. Email Failure Alert
    4. Add a Signature to your Ticket Replies
    5. Update your Ticket Views

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