July 2025 Zoho Monthly Newsletter
Welcome to the Zoho Newsletter
Zoho tips and useful tricks are provided for your information.
For areas of interest or topics related to Zoho, feel free to submit a ticket.
Functionality Features in Zoho
The Zoho Newsletter began its distribution in 2021.
We have tapped the archives to re-introduce some of the Ticketing Systems' useful features.
We have tapped the archives to re-introduce some of the Ticketing Systems' useful features.
The feature(s) below are from prior Newsletters. Use the link to access the complete newsletter and view specific details.
- Missing Ticket Details - April 2025 Zoho Newsletter & October 2023 Zoho Newsletter
Ticket Properties Panel
Fill in Missing Ticket Details
Ticket Details are missing when tickets are emailed or forwarded to Zoho.
These communications are usually preceded by "FWD", "FD", or "RE".
In some cases, faculty will directly email course support using the department's Zoho inbox.
We discourage this method of ticket submission due to the heightened cybersecurity alerts,
and also because this bypasses the ticket intake form, resulting in missing required details that are captured when the intake form is used.
Completing the Missing Ticket Details in the Ticket Properties Panel ensures accuracy of the support needed and defines the reporting data.
The required missing fields should be completed when you receive emailed tickets.
The required fields are indicated in Red text with an asterisk (*), as seen in the image below.
Best practice is to double-check ALL required* fields are correct, and also note that these may vary between departments.
If you need anything, contact the Zoho On-Site Support Team.
OR
Consult the Orbis Ed-Tech Services Help Center.
We appreciate all you do!
We are here to support you and assist in supporting your Partners.
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