March 2025 Zoho Monthly Newsletter
Welcome to the Zoho Newsletter
Zoho tips and useful tricks are provided for your information.
For areas of interest or topics related to Zoho, feel free to submit a ticket.
Agents can Reassign Tickets to other Agents
Most useful scenario:
- PTO coverage
- Away
- Out of the Office
- Etc.
How to Reassign a Ticket:
- Ticket Properties Icon
- Scroll to Key Information
- Use the drop-down next to Ticket Owner
- Selecting an Agent updates the Ticket Owner
The Agent selected appears as the Ticket Owner and receives a notification in Outlook.
If you need anything, contact the Zoho On-Site Support Team.
OR
Consult the Orbis Ed-Tech Services Help Center.
We appreciate all you do!
We are here to support you and assist in supporting your Partners.
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