November 2025 Zoho Monthly Newsletter

November 2025 Zoho Monthly Newsletter

   Monthly Newsletter - November 2025

Welcome to the Zoho Newsletter
Zoho tips and useful tricks are provided for your information.
For areas of interest or topics related to Zoho, feel free to submit a ticket.

Zoho Ticket Statuses

This is a refresher of the different status types used in ticket activity.

Status alerts are reminders that the ticket is active.
Ticket statuses are grouped as Open, On Hold, and Closed.
  1. Open and Closed statuses mark the beginning and end of support interaction.
    1. Open status means the ticket is actively in process.
      1. An action is required.
    2. Closed status means the ticket is no longer active.
      1. But will reopen on a reply from the sender.
  2. On Hold statuses pause the clock, allowing additional time for resolution and/or response.
    1. Awaiting Response
    2. In Progress
    3. Extended Hold
Further information about the five (5) ticket statuses to choose from in Zoho:

 Open Ticket Status: Active
  1. Open - New Ticket or Reply has been received.

 On Hold Ticket Statuses: Paused
  1. Awaiting Response - Agent needs more information from the requester; this is the DEFAULT status when Agents send a reply to a ticket.
  2. In Progress - Agent is actively working on the request.
  3. Extended Hold - Agent requires more time to complete the request, or additional help is needed.

 Closed Ticket Status: Inactive...
  1. Closed - Ticket requires no additional action unless it is reopened upon the requester's reply.

 Important to note - Zoho Tickets are never closed. A reply received will return a ticket to OPEN status.


 REMINDER - There is a Send and Update Status Feature in Zoho Desk that you can use when sending replies to a requestor.
You can revisit the November 2024 Zoho Newsletter for more information.
Contact Zoho OnSite Support with any questions.

Ticket Status System Alerts


Wishing you all a



If you need anything, contact the Zoho Onsite Support Team. 
OR
Consult the Orbis Ed-Tech Services Help Center.
We appreciate all you do!
We are here to support you and assist in supporting your Partners.

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