October 2025 Zoho Monthly Newsletter
Welcome to the Zoho Newsletter
Zoho tips and useful tricks are provided for your information.
For areas of interest or topics related to Zoho, feel free to submit a ticket.
Understanding the Notification Center in Zoho
The
Notification Center enhances efficiency
by providing real-time updates
on activities and reminders that matter.
Positioned at the top-right corner of the interface,
it provides and displays more organized and effective notifications.
on activities and reminders that matter.
Positioned at the top-right corner of the interface,
it provides and displays more organized and effective notifications.
Key Features of the Notification Center
Real-Time Notifications
When handling multiple tickets, it’s vital to stay on top of every response received or change that occurs in the departments you support.
You can get
a quick update of all the happenings in one place, such as:
- Replies to an open ticket.
- Changes made to the ticket status.
- New ticket assignment.
- Ticket activity (based on tickets you might be following).
Example: When responding to one ticket and a response is received on a different ticket, the
Notification Center will contain the notification that can guide you directly to that ticket
thread. This facilitates multitasking, significantly improving response
time.
Comments and @Mentions
You can collaborate more easily with teammates by tagging them in comments (e.g.,
@JohnDoe). The tagged colleague will receive an immediate notification without
needing to search for the ticket or conversation.
Example: If you become stuck on a complex
issue, you can tag your Manager or Team Member for assistance. Your Manager or Team Member will be
notified immediately and can comment directly from the Notification Center.
Follow contacts, accounts, and tickets
The Notification Center also allows you to follow the tickets that are most relevant to you. This ensures you are notified
of updates related to specific issues you are following. Helping to stay focused on support requests that matter most.
Example: If you are working on a time critical support request, that ticket can be Followed to get real-time
updates whenever there is a change, such as a reply or a status
update.
Filtering notifications
Filters
allow customization to the type of notification you want to see, helping
to manage your workload more efficiently. There are three types of filters available, and they are,
1. Unread Notifications Filter: This
filter displays all notifications that you have not yet read. It
allows agents to prioritize unseen notifications and ensures that nothing is
overlooked.
Example: When you log into Zoho Desk, after a few hours away, and select the "Unread" Notifications filter, this immediately shows a list of all updates that happened during your absence, enabling you to quickly catch up on what you have missed.
2. @Mentions Filter: This filter groups together all notifications where you have been mentioned personally (@mentions) or where your team has been mentioned in the context of a ticket or discussion. It’s useful in keeping track of collaboration activities.
Example: If a Manager tags an entire team in a comment seeking feedback, all team members will see the mention under the "@Mentions" filter. They can quickly access these tagged conversations and contribute to the discussion.
3. Flagged Filter: The Flagged filter helps mark important notifications you want to revisit later. It acts as a bookmarking system, ensuring key notifications are easily retrievable when needed.
Example: When working on multiple tickets you might flag a notification about a high-priority student or faculty member issue to follow-up later in the day. If needed, you can quickly access it through the Flagged filter.
Notes:
- The Notification Center contains notifications pertaining to all departments supported. Keep in mind after a few hours logged out of Zoho, notifications received will be tagged as "Unread" during your absence.
- Notifications are
user-specific, meaning each user will only see notifications that are
relevant to them.
- The items listed in the Notification Center will include all the activities at the portal level.
- You can mark all notifications as read using the mark all as read option. This is useful to maintain an organized notification inbox.
- Email failure notifications
are alerts received when an email attempted to send has failed.
Accessing the Notification Center
- Log in to your Zoho Desk account.
- Click the Notifications icon (
) in the upper-right corner of the page.
- The Notification Center window will slide open.
If you need anything, contact the Zoho Onsite Support Team.
OR
Consult the Orbis Ed-Tech Services Help Center.
We appreciate all you do!
We are here to support you and assist in supporting your Partners.
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